Terms & Conditions
Stratova AI Solutions LLC - Terms of Service
Last Updated: April 3rd, 2025
Welcome to Stratova AI!
By using any service provided by Stratova AI Solutions LLC ("Stratova AI," "we," "us," or "our"), including accessing our website (the "Site"), you agree to comply with and be bound by the following Terms of Service ("Terms"). Please read these Terms carefully. If you do not agree with any part of these Terms, you must not use our services.
1. Acceptance of Terms
Agreement: Your use of any service provided by Stratova AI constitutes your acceptance of these Terms.
Scope: These Terms apply to all services we offer, including those accessed through our website.
2. Our Services: AI Infrastructure Solutions
Description: Stratova AI Solutions LLC specializes in building AI infrastructures designed to improve business processes. We provide tailored AI solutions to streamline operations, enhance efficiency, and drive innovation. Detailed service descriptions are available on our service pages and through direct consultation. Our services may utilize third-party software to enhance functionality.
Changes: We reserve the right to modify, suspend, or discontinue any service at any time without notice, at our sole discretion.
3. Account and Registration
Accuracy: If you register an account with us, you agree to provide accurate and complete information.
Security: You are responsible for maintaining the confidentiality of your account credentials.
Termination: We may terminate or suspend your account at our discretion.
4. Payment and Billing
Fees: If you purchase AI infrastructure solutions or related services, you agree to pay all applicable fees.
Payment Methods: Please consult with us to determine the current available payment methods. Payment options may vary depending on the specific service and agreement.
Changes: We reserve the right to change our pricing at any time.
5. Refunds and Service Adjustments
Refund Policy:
Stratova AI strives to provide high-quality AI infrastructure solutions. If our services do not meet the specifications outlined in your service agreement, we will work with you to find a satisfactory resolution.
Refundable Situations: Refunds or partial refunds may be issued in cases where:
We fail to deliver the services as described in the agreed-upon service agreement.
The delivered services are significantly defective or do not perform as intended.
Non-Refundable Situations: Refunds are generally not provided for:
Services that have been fully rendered and meet the agreed-upon specifications.
Delays caused by factors outside of Stratova AI's direct control.
Customer changing their mind after the service has begun.
Refund Process:
Refund requests must be submitted in writing via email to [Your Contact Email] within 14 days of service delivery.
We will review each request on a case-by-case basis and may request additional information to assess the claim.
We may instead of a refund, offer adjustments to the service, or additional service hours.
Legal Compliance: This refund policy is subject to applicable state and federal laws.
Service Adjustments: When possible, we will attempt to fix any errors with the delivered service, instead of offering a refund.
6. Third-Party Software
Use: Stratova AI may utilize third-party software as part of its services. Your use of our services indicates your acceptance of the terms and conditions associated with those third-party software licenses.
Liability: Stratova AI is not responsible for any issues or damages arising from the use of third-party software. Any liability related to third-party software will be governed by the respective third-party's terms and conditions.
7. Intellectual Property
Ownership: All content related to our services, including website content, documentation, and software, is the property of Stratova AI Solutions LLC or its licensors.
Protection: This content is protected by copyright and other intellectual property laws.
8. User Feedback
Ownership: Any feedback or suggestions you provide to us becomes our property.
Use: We may use this feedback to improve our services.
9. Privacy
Policy: Your privacy is important to us. Please review our Privacy Policy [Provide link to privacy policy page] to understand how we collect and use your information.
10. Third-Party Links and Services
Responsibility: Our services may involve or link to third-party services. We are not responsible for the content or practices of these third parties.
11. Limitation of Liability
Scope: To the fullest extent permitted by law, Stratova AI Solutions LLC shall not be liable for any direct, indirect, or consequential damages arising from your use of our services.
12. Indemnification
Agreement: You agree to indemnify and hold Stratova AI Solutions LLC harmless from any claims arising from your use of our services or your violation of these Terms.
13. Changes to These Terms
Modifications: We may update these Terms at any time.
Notification: We will notify you of any changes through our website or other communication methods.
Discretion: We reserve the right to modify these terms at our sole discretion.
Acceptance: Your continued use of our services constitutes acceptance of the updated Terms.
14. Contact Us
Information: If you have any questions about these Terms, please contact us at:
Email: stratovaai@gmail.com
