Privacy Policy
Stratova AI Solutions LLC - Privacy Policy Last Updated: May 9th, 2025
1. Introduction Stratova AI Solutions LLC ("Stratova AI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and disclose your information when you use our services, including when you access our website (the "Site"). By using our services, you consent to the practices described in this policy. If you are located in the European Economic Area (EEA) or California, please see the specific sections below addressing your rights under GDPR and CCPA. If you do not agree with any part of this Privacy Policy, you must not use our services.
2. Information We Collect We collect information to provide and improve our services. The types of information we collect may include:
Information You Provide Directly:
Account Information: If you register an account, we collect information such as your name, email address, contact information, and login credentials.
Communication Data: We collect information contained in your communications with us, such as emails, support requests, recorded calls, and feedback.
Payment Information: When you purchase our services, we collect information necessary to process your payment, which may include billing address and payment card details. (Note: We may use third-party payment processors, and their privacy policies will also apply.)
Service-Related Data: Information you provide in connection with using our AI infrastructure solutions, which may include data you upload, process, or analyze using our services.
Information We Collect Automatically:
Usage Data: We collect information about how you use our services, such as the features you access, the time and date of your visits, and the pages you view.
Device Information: We collect information about your device, such as your IP address, browser type, operating system, and device identifiers.
Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your Browse activity on our Site.
3. How We Use Your Information We use your information for various purposes, including:
Providing and Maintaining Services: To deliver, operate, and improve our AI infrastructure solutions and the Site.
Account Management: To create and manage your account, verify your identity, and provide customer support.
Communication: To communicate with you about our services, updates, and, with your explicit consent, for the purpose of using specific voice recordings on our ads or social media channels as outlined in the "Voice Recordings" section.
Payment Processing: To process transactions and manage billing.
Personalization: To personalize your experience and provide tailored content and recommendations.
Analytics and Improvement: To analyze usage patterns, conduct research, and improve our services and the Site.
Security and Fraud Prevention: To protect our services and users from security threats and fraudulent activity.
Legal Compliance: To comply with applicable laws and regulations.
Quality Assurance and Training: We may use recorded calls to enhance our service quality and for internal training purposes, based on our legitimate interest in improving our operations.
4. How We Share Your Information We may share your information with:
Service Providers: We may share information with third-party service providers who assist us with various functions, such as hosting, payment processing, analytics, and customer support.
Business Partners: We may share information with business partners to offer joint services or promotions.
Legal Authorities: We may disclose information to legal authorities if required by law or to protect our rights and safety or the rights and safety of others.
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
With Your Consent: We may share your information, including specific recorded calls for marketing and advertising purposes, with your explicit consent obtained through a separate permission document.
5. Voice Recordings for Quality Assurance, Training, and Optional Use for Marketing/Advertising
General Recording Policy: Calls made to and from Stratova AI Solutions LLC may be recorded for quality assurance, improvement processes, and internal training purposes, based on our legitimate interest in enhancing our services and operations.
Optional Use of Specific Recordings for Marketing/Advertising: Separately, if we identify a specific cold recording that we believe would be valuable for our advertising or social media channels (e.g., to showcase our AI solutions or customer interactions), we will ask you specifically for your explicit permission to use that recording. This permission will be sought through a dedicated document outlining the scope and purpose of the intended use.
Consent Mechanism (GDPR & CCPA Considerations for Marketing Use): While calls may be recorded for our internal quality assurance and improvement processes as outlined above, any use of specific voice recordings for external marketing or advertising purposes requires your distinct and explicit consent. If you are located in the European Economic Area (EEA) or California, and we identify a specific recording we wish to use for such purposes, we will proactively seek your explicit consent through a dedicated document.
Process for Demo Interactions: We understand that your primary focus during a demo is the service itself. Therefore, at the time of a demo call, we do not seek your consent for marketing use of the recording. Should a demo call be recorded for quality assurance and we later identify a specific portion we believe would be valuable for marketing, we will contact you separately with a specific document to obtain your explicit consent. This consent will detail the specific recording to be used, its intended purpose (e.g., specific ads or social media platforms), and any limitations. Declining this specific consent will not affect your ability to receive or participate in a demo.
Process for Clients: Similarly, our client contracts primarily focus on the provision of our services. While your contract may include a clause mentioning the possibility of seeking your explicit consent for specific marketing uses of recordings in the future, any actual request for such use will be made separately through a dedicated document. This document will clearly outline the specific recording, its intended use, and how to grant or decline consent. Your decision regarding consent for marketing use of recordings will not impact the core services provided under your contract.
Your ability to use our services (including receiving a demo or becoming a client) is not contingent upon granting consent for the use of your recordings for marketing or advertising purposes.
Sharing Limitations (for Marketing Use): If consent is given for marketing use, the sharing of any recording will be limited to demonstrating the functionality of our services or showcasing customer interactions. We will strive to minimize the disclosure of personal contact details, financial information, or other sensitive data. The specific scope of what will be used will be detailed in the permission document provided to you.
Your Rights Regarding Voice Recordings (GDPR & CCPA): You have the right to refuse or withdraw consent for the use of specific recordings for marketing/advertising purposes at any time by contacting support.team@stratovaai.com. If GDPR or CCPA applies to you, you also have rights regarding your personal data, as detailed in the broader "Your Choices and Rights" section of this Privacy Policy, including access, deletion, and (under CCPA) the right to opt-out of sale (if applicable).
Data Retention for Voice Recordings: Recordings used for quality assurance and training will be retained for a period necessary to fulfill those purposes. Recordings for which explicit consent has been granted for marketing/advertising use will be retained only as long as necessary for that specific purpose and in compliance with GDPR's storage limitation and CCPA's retention requirements, and as detailed in the permission document.
6. Your Choices and Rights
Access and Correction: You may have the right to access and update your personal information.
Data Retention: We will retain your information for as long as necessary to provide our services and as required by law.
Cookies: You can manage your cookie preferences through your browser settings.
Communications: You can control your communication preferences by opting out of marketing emails.
Data Protection Rights (Depending on Location):
For Users in the EEA: You have the right to access, rectify, erase, restrict processing, object to processing, and data portability of your personal data. You also have the right to withdraw your consent at any time where we rely on consent to process your personal data, including for the use of specific voice recordings for marketing/advertising purposes. You have the right to lodge a complaint with a supervisory authority.
For California Residents: You have the right to know what personal information we collect about you (categories and specific pieces), the sources of the information, the purposes for collecting it, and the categories of third parties with whom we share it. You also have the right to request deletion of your personal information and the right to opt-out of the sale of your personal information (if applicable). If you wish to opt-out of the sale of your personal information, please contact us at support.team@stratovaai.com. Depending on your location, you may have additional rights under applicable data protection laws.
7. Data Security We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
8. Third-Party Services Our services may integrate with or link to third-party services. We are not responsible for the privacy practices of these third parties. We recommend that you review their privacy policies.
9. International Data Transfers Your information may be transferred to and processed in countries outside of your own. We will take steps to ensure that your information is protected in accordance with applicable data protection laws, including implementing Standard Contractual Clauses where appropriate for transfers out of the EEA.
10. Children's Privacy Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe that we have collected information from a child, please contact us, and we will take steps to delete it.
11. Changes to This Privacy Policy We may update this Privacy Policy at any time. We will notify you of any changes by posting the new policy on our Site or through other communication methods. Your continued use of our services constitutes acceptance of the updated Privacy Policy.
12. Governing Law This Privacy Policy shall be governed by the laws of the State of New Jersey, to the extent permitted by applicable law.
13. Contact Us If you have any questions about this Privacy Policy, please contact us at: Email: support.team@stratovaai.com
